Rate and Billing
- Consulting with SupportCALL starts at ZAR 550.00 per hour, billed in 30-minute increments, with a 1-hour minimum purchase required.
- Callouts range between ZAR 400.00 to ±1500 per hour, billed in 30-minute increments, with a 1-hour minimum purchase required.
- Ask us regarding our rates for retirement homes and pensioners. (subject to verification)
- Rates vary by the complexity of the project or job.
- Estimates can be given upfront if a clearly defined scope of work is provided.
- A 1-hour appointment may be required to discuss larger/more complex projects.
- Any work performed outside of normal business hours or on holidays will be billed at a higher rate.
- If you would like to request a consultation with David Maree directly, the rate will be higher.
- If your consulting project involves some of the following products, the hourly rate will increase due to the advanced nature of the work involved. The list includes but is not limited to:
- XCP-ng
- HAProxy
- TrueNAS
- Hours can be pre-purchased upon request or when required by a project.
- An account is required for pre-purchase hours. To set up your account we will request billing information, then an invoice will be generated and sent for the estimated hours we discussed and that time will be credited to your account upon receipt of payment.
- Invoices are due immediately. We look forward to starting work once payment is confirmed.
- Unused hours expire 1 year from the date of purchase
What hours are you open for consulting?
- Our normal service hours are Monday through Friday 09H00 until 16H00.
What tools do you use to coordinate meetings?
- Teams and Skype are used to communicate during meetings.
- Webcams are optional and if a mic is not available on your computer, you may use a phone to call into the meeting. You’ll receive this information after your appointment is confirmed by a technician.
- If any remote configuration is required, we will have you connect us to your computer via Screenconnect at the beginning of your appointment.
- We prefer not to use other meeting clients or remote connection software.
We also have a ticket system.
- A ticket system login is created for registered clients to allow these clients to create callout requests in this way.
- After we respond to your initial request with a booking link, you may send us whatever information you think will help during your appointment if needed.
- Any information sent prior to an appointment will only be reviewed at the technician’s discretion. We are not required to review any documentation prior to a meeting as that is considered billable time.
- DO NOT send any passwords or sensitive information via email or this contact form. The technician will either request that information during your meeting or coordinate a secure way to send the information otherwise.
- Due to the nature of the work that we perform, there is no warranty on hourly work.
- Each hour that we work is billable regardless of the outcome of said work.
- While we will make recommendations on the level of effort required to implement a solution or fix an issue, it is up to you to let us know if there is a cap on the number of hours we spend per engagement.
What if I want to send you documentation or screenshots before our appointment?
Warranty Information
No Location Left Behind: Expanding Our Network for Seamless Support.
We understand the importance of local and remote support, and that's why we actively expand our network of technicians across the country. Even if we don't have a technician in your area immediately, we'll move quickly to secure one within two weeks. Your needs are our priority, and we're dedicated to providing seamless service wherever you are.
Contact SupportCALL now.
We value every client and would love to hear from you.
Mon - Fri 09h00 - 16h00 (a/h standby)